Refund Policy

Last updated: May 15, 2026

At shopkartonline, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

• We accept returns within 7 days of the delivery date.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• To initiate a return, email us at support@shopkartonline.com with your order number and reason for return.

2. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping charges are non-refundable unless the return is due to our error.

3. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at support@shopkartonline.com.

4. Non-Returnable Items

• Sale or clearance items
• Personalised or custom-made products
• Items that have been used, washed, or damaged by the customer

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

6. Contact Us

shopkartonline
Email: support@shopkartonline.com
Website: shopkartonline.com